1. Who is the Grievance Officer?
Under the Consumer Protection (E-Commerce) Rules, 2020, every e-commerce entity that sells to Indian consumers must appoint a Grievance Officer. The Grievance Officer is the single point of contact for any complaint about a product, order, or your experience on this site.
2. Current Grievance Officer
- Name
- To be configured by the operator (set GRIEVANCE_OFFICER_NAME)
- Designation
- Grievance Officer
- To be configured by the operator (set GRIEVANCE_OFFICER_EMAIL)
- Phone
- To be configured by the operator (set GRIEVANCE_OFFICER_PHONE)
- Registered address
- [store address]
3. What you can complain about
- Defective or damaged products.
- Items not matching the listing (specification, condition, model).
- Delays, lost shipments, courier disputes.
- Billing / paperwork / refund disputes.
- Misleading product information.
- Any other concern about a transaction on this site.
4. Timeline
- Acknowledgement — within 48 hours of receiving your complaint.
- Resolution — within 15 days of acknowledgement for most issues. Complex cases (hardware failures, courier disputes) may take longer; we'll keep you updated.
5. What to include
To help us resolve your complaint as quickly as possible, please include:
- Your invoice or order number.
- A short description of the issue.
- Photos or video if the issue is visible.
- Your preferred resolution (replacement / refund / repair).
6. If we can't resolve it
Under the Consumer Protection Act, 2019, if you're not satisfied with our response you can escalate the complaint to the relevant consumer forum:
- District Consumer Disputes Redressal Commission — for claims up to ₹1 crore, in the district where you reside or where the transaction took place.
- State Consumer Disputes Redressal Commission — for claims between ₹1 crore and ₹10 crore.
- National Consumer Disputes Redressal Commission — for claims above ₹10 crore.
You can also complain on the National Consumer Helpline (1800-11-4000 / consumerhelpline.gov.in) and on the INGRAM portal operated by the Department of Consumer Affairs.